USB300 Support

Easy High Definition Recording

User Guides / Datasheets

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Firmware

The following Upgrade Guide will instruct you how to install the latest revision of firmware:

MediCap USB300 Upgrade Guide - English

To obtain the latest revision of firmware please fill out the form below.

MediCap USB300


FAQs

Q. What is the MediCap USB300?

A. The MediCap USB300 records video and still images from medical video devices such as endoscopes, arthroscopes, surgical microscopes, C-Arms, ultrasounds, etc. The USB300 can record in high defintion (720 or 1080) or standard definition. Recordings can be made to the unit's internal hard drive, an external USB drive, or a network drive. Video is recorded in H.264/MPEG4, the industry's most widely used high-definition format. Still images can be recorded in JPG, TIFF, BMP, or DICOM formats. The USB300 can be connected to a network, allowing recordings to be transferred from the unit's internal hard drive to other locations. Connecting an optional USB keyboard allows entry of patient information. Hands-free recording is supported through camera triggers or optional foot pedals.

Q. My USB300 is connected to my monitor, but there is no video picture on the monitor (or the picture is scrambled, like a TV that is not tuned in). What should I do?

A. The USB300 requires a clear video input signal. If the input signal is not clear, then the output signal will also be unclear and will result in a scrambled picture on the monitor or no picture. A poor input signal can be caused by a faulty video source (for example, a broken camera), by a loose or defective cable, or by improper configuration of the unit. Please check the following:

STEP 1) Check the video input and output connections to ensure they are secure and connected properly. The USB300 User Guide includes a "typical connections" diagram.

STEP 2) Test the video signal by disconnecting the input cable from the MediCap and connecting it directly from the video source (camera, etc.) to the monitor. The picture should be clear. If it is not, there may be a problem with the video source or with the cable being used. Check the output cable in a similar way by connecting it directly from the video source to the monitor.

NOTE: If there is a clear picture on your external monitor, but the small monitor on the front panel of the USB300 is black, please see the FAQ titled "Front Panel Monitor Is Black."

Q. The video image does not take up the entire monitor or it is cut off on the edges, or "stretched" or "squeezed." What should I do?

A. Your video camera may capture video in a different shape from your monitor screen. For example, your camera may capture wide-screen video, but your monitor may have a square screen. In this case, it is normal to see black "bars" at the top and bottom on the screen. For another example, your camera may capture video in a square shape, but your monitor may be "wide-screen." In this case, it is normal to see black bars on either side of the screen.

It is also possible that you need to adjust the Output Resolution setting on your USB300. Press the Menu button on the front panel. Then use the arrow and Select buttons to go to the Setup menu. Try adjusting the Output Resolution setting to see how it affects the shape of the image on your monitor.

Q. The video image on the front panel monitor is "squeezed." What should I do?

A. It is normal for the front panel monitor to show a "squeezed" image. This is because the front panel monitor is not as wide as HD video resolutions; the HD image is adjusted to fit on the smaller screen. Please note that the front panel monitor is intended only for navigation, not for diagnosis; you should always connect an external monitor and view it while making a diagnosis.

Q. The front panel monitor is black (there is no picture). Is this OK?

A. Yes. It is normal for the front panel monitor to be black when using the highest video resolution (1920 x 1080). This is because the maximum resolution of the front panel monitor is smaller than the highest HD resolution; the video image cannot be scaled down in a manner that will display on the small screen so black is displayed instead. When the front panel monitor is black, you should view video and menus on an external 1920 x 1080 HD monitor connected to the back panel.

If you do not have an external 1920 x 1080 HD monitor, then you should use the Set Up menu to change to a lower resolution.

If you are having difficulty viewing the Set Up menu (for example, you don't have an external 1920 x 1080 HD monitor and the front panel monitor is black), then you can press the following sequence of buttons to return to a lower resolution so you can see a picture on the front panel monitor. First, turn the unit off and back on and wait for 30 seconds. Then:

  • Press "Menu"
  • Press "Select"
  • Press the right arrow
  • Press "Select" two times
  • Press the right arrow four times
  • Press "Select"
  • Press the right arrow
  • Press "Select"
  • Turn the unit off and back on

Notes:

The above explanation also applies when the USB300 is set to a resolution of 1280 x 1024. In some early units of the USB300, when used at high resolutions, the front panel monitor will display ";color" bars instead of being black. This is OK for the same reasons given above. If you would like the front panel monitor to be black instead of displaying color bars at high resolutions, you can upgrade to the most recent firmware (this is also recommended because firmware updates add new features and improve the unit's performance). Click here for instructions on how to upgrade the firmware.

Q. When I switch to the highest HD resolutions (1920 x 1080 or 1280 x 1024), I am asked to press a sequence of buttons on the front panel. Why?

A. Some HD monitors will not display video at the highest resolution (1920 x 1080 or 1280 x 1024). To make sure that your monitor can display video at the highest resolutions, the USB300 runs a simple "confirmation test" when you change the resolution setting in the Set Up menu. During the test, the USB300 displays a sequence of buttons on your monitor. You are asked to press those buttons on the front panel. This confirms that you can see video on your monitor at the highest resolution -- the USB300 then makes the change to the new setting. If you are unable to press the sequence of displayed buttons, it indicates that you cannot see video on your monitor at the highest resoloution. When this is the case, the USB300 will not change to the new setting. This simple confirmation test helps avoid a situation where you cannot see video on your monitor and so cannot navigate through the menus.

Q. I have a USB flash drive that will not work with my MediCap. What should I do?

A. If you have a MediCapture brand flash drive that does not work with your MediCap, please backup all images and videos from the drive onto your computer and then try formatting the drive as described in the FAQ titled "How to Format a USB Drive". If formatting the drive does not correct the problem, please contact MediCapture Technical Support.

If you have a non-MediCapture brand flash drive that does not work with your MediCap, please try the following three steps. Non-MediCapture drives are referred to as "third-party drives".

STEP 1) Try a high-performance drive such as a MediCapture brand drive. The drive you are using may be "slow." The performance of flash drives can vary greatly. Even high-cost drives from major manufacturers may have peformance problems (in most cases this will be due to a slow chip in the drive). Recording video requires a high performance drive -- one that can accept large of amounts of video data at a high rate of speed. MediCapture has tested its MediCapture brand flash drives to ensure that they meet the necessary performance standards to record video. If you are having problems with a third-party drive, please try a MediCapture brand drive to see if that solves the problem.

STEP 2) Delete any files that were pre-loaded on the drive by the manufacturer. There may be files on a third-party flash drive that are not compatible with the MediCap. Some third-party flash drives come with files that automatically load when you insert the drive. For example, a manufacturer may have preloaded a security program on the drive that asks you for a password when you insert the drive in your computer. Although, these types of "auto-run" files are compatible with computers, they are not compatible with devices like the MediCap; they can "confuse" the MediCap so it will not recognize the flash drive.

The solution in this case is to insert the third-party drive in your computer and delete all files that may have come preloaded on it by the manufacturer. Alternatively, uninstall any preloaded programs that are on the flash drive by opening the programs and selecting any uninstall options.

When you have ensured that the drive is completely empty, try inserting it in the MediCap again. However, note that if you delete or uninstall preloaded files from a third-party flash drive, it may no longer perform some of its advertised functions. For example, if you purchased a third-party drive from a company that includes security features on the drive, once you delete all files on the drive, the advertised security features may no longer function.

NOTE: Some preloaded files on the USB flash drive may be hidden; so in order to delete them, you may need to turn on an option that allows you to view hidden files. To do so, use this procedure in Windows:

  • Open any folder.
  • In the menu at the top of the folder, select Tools > Folder Options.
  • The Folder Options window will be displayed. Click on the View tab.
  • In the Advanced Settings list, select "Display the Contents of System Folders."
  • Also select "Display Hidden Files and Folders."
  • After you delete hidden files from the drive, turn these options back off.

STEP 3) Format the drive. The drive may have become "corrupted." This can happen for a variety of reasons; the most common is that the drive was unplugged while data was being written to it. To correct this problem, please backup all files from the flash drive onto your computer and then try formatting the drive as described in the FAQ titled "How to Format a USB Flash Drive."

CAUTION:strong> Formatting a drive erases ALL files on the drive. Please format with caution and backup all files on the drive to your computer before formatting.

Q. I understand that "formatting" a drive can correct problems with the drive. How do I format a USB drive?

A. You can use the following procedure to format a USB drive. Note that when you use this procedure, the drive is formatted in FAT32 format which is compatible with the USB300 and with Windows and Apple computers. Also note that this procedure is only available on USB300 units running firmware 110701 or higher. Click here for instructions on how to upgrade the firmware.

  • Plug the USB drive into the USB300.
  • Press the Menu button to display the Main Menu.
  • Go to the Advanced Menu.
  • Select Storage Management.
  • Select Format External USB Drive.
  • CAUTION: In the next step, everything on the drive will be erased.strong
  • Select Format.

Q. My MediCap has a plastic cover over the USB connector on the front panel. How can I open this cover?

A. You can open this cover by lightly pressing down on the top of the cover to reveal the USB connector. The cover keeps the device sealed when not in use. Once the connector is revealed, you can insert the USB flash drive.

Q. In what formats does the MediCap USB300 save still images? Which format is best for my application?

A. The MediCap USB300 can save images in JPG, BMP, TIFF, and DICOM formats. You select the image format in the Image Options Menu (press the Menu button on the front panel and then use the Forward and Select buttons to select "Image"). The best image format for your application may depend on the third-party software that you will use to view, edit, and store the images. Check with your software vendor or IT department for recommendations on a suitable image format. Here is a brief description of each format:

JPG - This is the imaging industry's most common still image format and is compatible with many third-party imaging programs. This format has the advantage of smaller file sizes because it compresses the image information. The disadvantage is that the compression may result in a slight reduction in image quality.

BMP - This format is supported by many third-party imaging programs. Files in BMP format are not compressed so they are larger than JPG files.

TIFF - This format is also supported by many third-party imaging programs. Files in TIFF format are about the same size as BMP files.

DICOM - This is a special image format for use in medical environments. You should only use this format if you have received training in how to manage DICOM images and have the proper software on your computer for displaying DICOM images. If you are using the "patient information" feature, the information that you enter for each patient will be stored in the DICOM header.

Note: The TIFF and DICOM image formats are only available on USB300 units running firmware 110701 or higher. Click here for instructions on how to upgrade the firmware.

Q. What is the file size of each still image captured by the MediCap?

A. File sizes vary widely depending on the image resolution and format, and how much detail is in the image. Approximate file sizes for images using various resolutions and formats are as follows:

1280 x 720 resolution:

  • JPG: 175KB/image (6000 images/GB)
  • BMP, TIFF, DICOM: 2.7MB/image (380 images/GB)

1920 x 1080 resolution:

  • JPG: 350KB/image (3000 images/GB)
  • BMP, TIFF, DICOM: 6MB/image (170 images/GB)
  • Note: The TIFF and DICOM image formats are only available on USB300 units running firmware 110701 or higher. Click here for instructions on how to upgrade the firmware.

Q. In what format does the MediCap USB300 save video clips?

A. Video clips are saved in the H.264 format with a file extension of MP4. This is the video industry's most widely used high definition format and is the preferred format for most medical applications due to its high quality. Note that on some older computuers, Microsoft Windows Media Player may not play this format by default. If your video recordings are not playing, click here for recommended solutions.

Q. Can I select a preset length for clips?

A. If the default "Unlimited" option is selected in the USB300 Video Options Menu, recording will start when you press the Record Video button, and stop when you press the Record Video button again (you can use the corresponding foot switch in place of the button).

As an alternative to the "Unlimited" option, you can select the following preset lengths for video clips: 5 sec., 10 sec., 30 sec., 1 min., 2 min., 5 min., or 10 min. Preset limits can be useful for recording short ultrasound "cardio loops" and similar procedures. When a preset limit is selected, recording starts when you press the Record Video button, and stops automatically when the limit is reached, or sooner if you press the Record Video button again.

Q. What is the file size of a one minute video clip recorded with the MediCap USB300?

A. Video file sizes depend on the input video (amount of motion and detail being recorded) and the quality level selected in the USB300 Video Options Menu (the higher the quality level, the larger the file). Approximate file sizes for recorded videos in full HD 1920x1080 are as follows (no audio track):

  • Compact: 1.3 GB per hour
  • Standard: 2.6 GB per hour
  • Ultra (AVBR up to 40 Mb/s): 6 GB per hour
  • CBR24 (Constant Bit Rate 24 Mb/s): 10.5 GB per hour

Note:
Latest technology cameras and good light will provide high quality video sources and high quality recordings with small file size. Bad lighting and high-ISO camera will produce noisy videos – preferably use CBR mode for this kind of sources. When the size of a recording reaches 2GB, the USB300 automatically saves the file and continues recording in a new file. As an example, when recording at 1920x1080 pixels at CBR 24 quality, 1 hour video is approximately 10 GB in size and will be divided into 5 files of 2GB.

Q. When I start a new recording session, I need to press the Record Photo button twice to record my first photo. From that point on, only one button press is required to record each photo. The same applies to recording videos. Is there a way to resolve this issue?

A. Yes. This issue only applies to early production units of the USB300. In newer units, you only need to press the button once to record. To resolve this issue, you can upgrade your USB300's firmware (click here for instructions).

Q. During recording, the Recording LED is flashing orange. What should I do?

A. During recording, the Recording LED above the Record Video button will normally flash green to indicate that you are successfully recording video. However, sometimes the LED may flash orange. This indicates that you are not currently recording. The most common cause for this problem is that the drive you are recording to (either the internal drive or an external USB drive) is full. You will need to clear space on the drive and start recording again. Another common cause is that you are using an external drive that is formatted in NTFS. Drives used with the USB300 must be formatted in FAT32. You can either reformat the drive in FAT32 (warning: this will delete all files currently on the drive) or you can switch to a drive that is already formatted in FAT32. For more information on formatting drives, see How To Format a USB Drive.

Q. While I am trying to copy videos from the internal hard drive to an external USB drive, a "Copy Error" message is displayed. What causes this error and how can I correct it?

A. There are several possible causes of the "Copy Error" message: the external drive may be full, there may be a folder on the external drive that has the same name as a folder on the internal drive, or the external drive may have a bad sector. To troubleshoot this error message, first check if the external drive is full (you can plug it into a computer and check its properties). If the external drive is full, free up some space on it or use another drive that is empty.

If the external drive has sufficient free space, but you are still receiving a "Copy Error" message, there may be a folder on the external drive that has the same name as a folder on the internal drive. This can happen if you have previously copied videos onto the external drive and then attempt to copy them again. To avoid this, you can move all the folders on the external drive off of the drive, or you can create a uniquely named folder on the drive and copy all the other folders into it.

If you are sure there is enough space on the external drive and you are sure there are no folders on the drive with the same name as folders on the internal drive, then the external drive may have a bad sector. You can either repair the sector or try another drive. To repair a bad sector, plug the drive into a computer and use a disk repair utility (disk repair utilities are built into Windows and Apple computers; check the operating system documentation for more informaton).

Q. How do I copy recorded videos and images from a USB drive to my computer?

A. You can "drag and drop" them using this procedure:

STEP 1) Plug the USB drive into your computer. Allow a few seconds for the computer to "recognize" the drive.

STEP 2) The computer will manage the USB drive just like any other drive on your computer. Navigate to the drive and open it so you can see the folders it contains.

STEP 3) To move a file, click-and-hold on the file (press down the mouse button and don't let up). Then drag the file to the desired folder on your computer and release the mouse button. To select multiple files, hold down the Control key (Ctrl) while you click each file. To select a series of files, hold down the Shift key while you click on the first and last files in the series.

NOTE: Refer to Windows or Mac OS operating instructions for information on how to access drives on your computer and manage files.

Q. How do I copy my recorded videos and images from the internal hard drive to my computer?

A. There are two ways to copy videos and images from the internal hard drive to your computer.

The first method is to plug a USB drive into the front panel of the USB300 and copy the contents of the internal hard drive to the external USB drive. Then you can plug the USB drive into your computer and transfer the files. To use this method, go to the Advanced menu on the USB300, then go to the Storage Management menu and select Copy Internal Hard Drive. Note the following about this method:

This method is only available on USB300 units running firmware 110701 or higher. Click here for instructions on how to upgrade the firmware.
All videos and images will be copied. Individual files cannot be selected for copying.
Ensure there is enough free space on the USB drive that you are copying to. You can check this on the Copy screen. On the left is displayed how much data will be copied; on the right is displayed how much free space is on the USB drive.
If the internal hard drive is full, it may take 15 hours or longer for the copy process to complete. For this reason, it is recommended that you perform the copy process during a time when the USB300 will not be in use for an extended period.
The copy process is finished when the "Copy Complete" message is displayed and the progress bar indicator has moved all the way to the right. The USB drive can then be safely removed.
The second method for copying videos from the USB300's internal hard drive to your computer is to use a network connection. For instructions, see the FAQ titled "Network Connection."

Note: The USB300 cannot be connected directly to a computer via a USB cable.

Q. The videos I've recorded with my MediCap USB300 won't play on my Windows PC. What should I do?

A. The MediCap USB300 saves video in the H.264/MPEG-4 format which is the medical industry's preferred HD format due its high image quality.

Some older Windows computers require a software upgrade in order to play H.264 videos. To check playback on your computer, try playing several videos recorded with the USB300. If the videos play, then your current configuration is OK. If the videos do not play, you may need to install either of these two solutions:

CHOICE 1) You can install a free add-on that allows you to play your USB300 videos with Microsoft Windows Media Player. Click here for instructions.

OR

CHOICE 2) You can install VLC Player. This free player is an alternative to Microsoft Windows Media Player. It plays most video formats used on Windows computers, including H.264. VLC player is available here.

Note that VLC Player is released by an open source group which is not affiliated with MediCapture Inc. If you need support for VLC Player, please refer to the support page maintained by the VLC open source group.

Q. The videos I've captured with my MediCap USB300 won't play on my Mac. What should I do?

A. The MediCap USB300 saves video in the H.264/MPEG-4 format which is the medical industry's preferred HD format due its high image quality.

Most modern Apple computers that use Quicktime 7 (or above) can play H.264 videos. To check the configuration on your computer, use Quicktime or Quicktime Pro to play several videos recorded with the USB300. If the videos play, then your current configuration is OK. If the videos do not play, there are two possible solutions:

CHOICE 1) You can try upgrading or reinstalling Quicktime which is available from Apple at their online store.

OR

CHOICE 2) You can install VLC Player. This free player is an alternative to Quicktime and Quicktime Pro. It plays most video formats used on Apple computers, including H.264. VLC player is available here.

Note that VLC Player is released by an open source group which is not affiliated with MediCapture Inc. If you need support for VLC Player, please refer to the support page maintained by the VLC open source group.

Q. What are the minimum hardware requirements for playing USB300 videos on my computer?

A. Minimum recommended requirements for a Windows PC:

Processor: 3.6Ghz, dual core or higher
RAM: 4GB or more
Graphics Card: 1GB Video RAM or more
Monitor: 1920 x 1080 or higher

Q. I would like to find out which files on my computer are "JPG" files, which are "MP4" files, etc. But when I look at the file names, I don't see "JPG" or "MP4." How can I view these letters in the file name?

A. Windows file names end with a period followed by three letters. This is called the "file extension" --- it indicates the file type. For example, "MP4" at the end of the file "V001.MP4" indicates this is a video recorded in the MP4/H.264 format (the format used by the USB300).

By default, Windows computers do not display these three-letter file extensions. However, sometimes it is useful to see the extensions because it gives you more control when managing your files. Here is how to view the file extensions in Windows:

  1. Open any folder.
  2. In the menu at the top of the folder, select Tools > Folder Options.
  3. The Folder Options window will be displayed. Click on the View tab.
  4. In the Advanced Settings list, uncheck "Hide Extensions for Known File Types."

Q. When I double-click on a file, it doesn't open with the program I want. For example, when I double-click on a video clip that I recorded with my MediCap USB300, the video starts playing in a media player that I am not familiar with, but I want Windows Media Player to play the video instead. How can I cause a particular program to open files when I double-click on them?

A. Each file extension (MP4, JPG, etc.) in Windows is associated with a particular program; these are called "file associations." (Note: for a description of file extensions and how to view them, see the FAQ titled "How To View File Extensions."). When you double-click on the file, it will open with its associated program. Often when you install a new program, it will associate itself with existing file extensions, and then those file types will no longer open with the program you expect. Other times, a program may arbitrarily associate itself with file types without giving any notice.

If you don't like the current file associations on your computer, you can manually change them. Here is an example. Suppose that when you double-click on a video recorded by your USB300 (an mp4 file) the video starts playing in media player that you would prefer not to use. Instead, you would like to play the video with Windows Media Player. To make this change, you would do the following:

  1. RIGHT-click on one of the video files (for example, V001.MP4).
  2. Select Open With > Choose Program.
  3. The Open With window will be displayed.
  4. In the Programs list, select Windows Media Player.
  5. ALSO select "Always use the selected program."
Now, whenever you double-click on a video recorded by your USB300 (or any MP4 file), it will open with Windows Media Player.

Q. Can I enter patient information during an imaging session?

A. Yes. To turn on and configure this feature, press the Menu button on the front panel to display the Main Menu. Then select "Setup" and select "Patient Information."

Also note the following:

To enter patient information, you will need to plug a USB keyboard into one of the USB connectors on the back panel. The USB300 is compatible with USB keyboards from most manufacturers.

After you turn on this feature, a Patient Information screen will be displayed at the start of each imaging session (each time you press the New Patient button or insert a flash drive). Use a USB keyboard plugged into the back panel to enter the information. To move to the next field in the screen, use the Tab key on the keyboard. If you need to go to a previous field, simply tab several times and the cursor will go to the top of the screen (or you can use Shift+Tab to back up).

Patient information for each imaging session is stored in a text file in the same folder as the images (for example, 1_Patient_Info.txt). If you are using the DICOM still image format, the patient information will also be stored in the DICOM header of each still image.

Selected patient information can be "stamped" on images and videos. The stamp is configured in the Patient Information screen (within the Setup menu).

For a detailed description of the patient information feature, see the MediCap USB300 User Guide which is available in several languages here.

Q. Can I record video and images to an external USB hard drive instead of to a USB flash drive?

A. Yes. Recording to a USB hard drive is very similar to recording to a USB flash drive. Simply plug the USB hard drive into the USB300 and ensure that "Record To External USB Drive" is selected in the Setup menu. Please note the following:

The USB hard drive must be formatted as "FAT32" not "NTFS." Click here for information on how to format a USB drive using the USB300.

Delete any pre-loaded software that comes on the drive because it may be incompatible with the MediCap. When checking the hard drive for pre-loaded software, ensure that you can see "hidden files" so you can delete them as well. For example, on a Windows PC, open a folder and select Tools > Folder Options > View tab > Show Hidden Files and Folders, then delete all the pre-loaded files on the drive.

In order to protect your recorded videos and images, it is important to frequently back them up by transferring them from the external hard drive to your computer or network.

Q. Can I record video and images to the internal hard drive?

A. Yes, but first plan how you will copy your recorded videos and images off of the internal hard drive. This is very important because the internal hard drive is not intended as a permanent archive. To protect your videos and images, you should copy them off of the internal hard drive at frequent intervals and store them in a safe archive that is backed up regularly. There are two methods for copying the videos and images off of the internal hard drive: you can copy them to an external USB drive, or you can copy them to a network drive. For more information, click here.

Q. Can I connect the USB300 to a network?

A. Yes, but making the connection requires knowledge of computer networks. The connection should only be made by a qualified member of your technical support staff (or outside consultant) who is familiar with networking procedures.

You can connect the USB300 to a network via a standard Ethernet cable plugged into the LAN connection on the back panel. Computer users on the network can then access the USB300's internal hard drive. They can "drag and drop" recorded videos from the USB300's drive onto their computer's hard drive.

The following operating systems are supported for connecting to the USB300 on a network:

Windows XP Professional
Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Windows 7 Professional, Windows 7 Enterprise, Windows 7 Ultimate
Mac OS X Leopard (version 10.5)

For detailed networking instructions, please refer to the MediCap USB300 Networking Guide which is available in several languages here.

Mac users please note:
To connect a USB300 and a Mac computer, the USB300 must not be configured with a network password (i.e., the network password field in the USB300’s network configuration menu must be blank). This is due to limitations in the method the Mac OS uses for connecting to network attached storage (NAS) devices.

Snow Leopard (Mac OS X v10.6) is not currently supported due to unstable code in the SMB networking protocol. Apple has acknowledged the SMB issues and has committed to fixing them in the next release of Snow Leopard (v10.6.4).


Troubleshooting

Symptom Actions (Click Links Below For More Information)
No video or scrambled video. Check cable connections (see the User Guide).
Image on external monitor is too small, too big, "stretched," or "squeezed." Adjust Output Resolution setting: Press Menu, then go to Setup > Output Resolution.
Image on front panel monitor is "squeezed." Normal at some resolutions. Front panel monitor is for navigation only. View video on external monitor.
Front panel monitor is black. Normal at highest resolutions. View video on external monitor.
USB flash drive does not work. Try a MediCapture brand drive.
Delete all preloaded files from the drive.
Format the drive.
Cannot insert USB drive in front panel. Open the USB connector cover.
Videos will not play on computer. Windows: Add H.264 to WMP or install VLC Player.
Apple: Reinstall Quicktime or install VLC Player.
Recording to a network drive has been configured and is working well, but then it stops working after the network connection has been interrupted (network cable is disconnected and then reconnected or the network goes down and then comes back up). Ensure the network is working and is connected to the USB300, then reboot the USB300 by turning it off and back on again. While the USB300 powers up, it will search for the network connection you defined in the USB300 Networking menus and establish a link with it. If you turn off your USB300 and move it to a new location, ensure the USB300 is connected to the network at the new location before you turn it back on. See the Networking Guide for more information on configuring your USB300 for recording to a network drive.
The Recording LED flashes orange. This indicates that the USB300 cannot record. The drive may be full or you may be using a drive formatted in NTFS (drives must be fromatted in FAT32).
"Copy Error" message is displayed while trying to copy videos from the internal hard drive to an external USB drive. This message may be displayed for several reasons: The external drive may be full, it may contain a folder with the same name as a folder on the internal drive, or it may have a bad sector.