USB170 Support

Easy Image Capture


Firmware

The following Upgrade Guide will instruct you how to install the latest revision of firmware:

MediCap USB170 Upgrade Guide - English

To obtain the latest revision of firmware please fill out the form below.

MediCap USB170


FAQs

Q. What is the Medicap USB170?

A. The MediCap USB170 records still images to a USB drive from virtually any standard definition video source, for example, from an endoscope, arthroscope, surgical microscope, ultrasound, C-Arm, etc. The USB170 connects to your medical imaging device the same way a DVD recorder does, except instead of recording images onto DVD disks, the USB170 records the images onto a USB flash drive plugged into the front panel or a USB external drive plugged into the back panel. Once you have finished saving images onto the USB drive, you can unplug it from the USB170 and plug it into any computer. Then you can transfer the images onto the computer where you can archive them, email them, share them on a network, enhance them with third-party software, etc.

Q. When my USB170 is connected to my monitor, there is no video picture on the monitor (or the picture is scrambled, like a TV that is not tuned in). What should I do?

The USB170 requires a clear video input signal. If the input signal is not clear, then the output signal will also be unclear and will result in a scrambled picture on the monitor or no picture. A poor input signal can be caused by a faulty video source (for example, a broken camera), by a loose or defective cable, or by improper configuration of the USB170. Please check the following:

STEP 1) Ensure that the USB170 is configured with the video system (NTSC or PAL) that matches your medical imaging device. To do so, press the "Menu" button on the front panel of the USB170. This will display the Main Menu. Use the Select button to select "Setup." This will display the Setup Menu. Then use the Forward and Select buttons to select "Input Options." Next, select NTSC or PAL as appropriate for your medical imaging device. NTSC is used primarily in the U.S., Canada, Mexico, South America, Japan, Taiwan, and Korea. PAL is used primarily in Europe, China, India, Africa, and the Middle East.

STEP 2) Test the video signal by disconnecting the input cable from the USB170 and connecting it directly from the video source (camera, etc.) to the monitor. The picture should be clear. If it is not, there may be a problem with the video source or with the cable being used. Check the output cable in a similar way by connecting it directly from the video source to the monitor.

IMPORTANT NOTE: It is highly recommended that you use MediCapture brand USB flash drives with your USB170. MediCapture brand drives are guaranteed to work with your device. They have been tested for reliability and compatibility. MediCapture does not guarantee the reliability or compatibility of non-MediCapture brand drives when used with the USB170.

Q. I have a USB flash drive that will not work with my USB170. What should I do?

A. If you have a MediCapture brand flash drive that does not work with your USB170, please backup all images and videos from the drive onto your computer and then try formatting the drive as described in the FAQ titled "How To Format a USB Flash Drive." If formatting the drive does not correct the problem, please contact MediCapture Technical Support.

If you have a non-MediCapture brand flash drive that does not work with your USB170, please try the following three steps. Non-MediCapture drives are referred to as "third-party drives."

STEP 1) There may be files on a third-party flash drive that are not compatible with the USB170. Some third-party flash drives come with files that automatically load when you insert the drive. For example, a manufacturer may have preloaded a security program on the drive that asks you for a password when you insert the drive in your computer. Although, these types of "auto-run" files are compatible with computers, they are not compatible with devices like the USB170; they can "confuse" the USB170 so it will not recognize the flash drive.

The solution in this case is to insert the third-party drive in your computer and delete all files that may have come preloaded on it by the manufacturer. Alternatively, uninstall any preloaded programs that are on the flash drive by opening the programs and selecting any uninstall options.

When you have ensured that the drive is completely empty, try inserting it in the USB170 again. However, note that if you delete or uninstall preloaded files from a third-party flash drive, it may no longer perform some of its advertised functions. For example, if you purchased a third-party drive from a company that includes security features on the drive, once you delete all files on the drive, the advertised security features may no longer function.

NOTE: Some preloaded files on the USB flash drive may be hidden; so in order to delete them, you may need to turn on an option that allows you to view hidden files. To do so, use this procedure in Windows:

  1. Open any folder.
  2. In the menu at the top of the folder, select Tools > Folder Options.
  3. The Folder Options window will be displayed. Click on the View tab.
  4. In the Advanced Settings list, select "Display the Contents of System Folders."
  5. Also select "Display Hidden Files and Folders."
  6. After you delete hidden files from the flash drive, turn these options back off.

STEP 2) If the previous step did not solve the problem, the drive may have become "corrupted." This can happen for a variety of reasons; the most common is that the drive was unplugged while data was being written to it. To correct this problem, please backup all files from the flash drive onto your computer and then try formatting the drive as described in the FAQ titled "How To Format a USB Flash Drive." If formatting the drive does not correct the problem, please contact MediCapture Technical Support.

STEP 3) Another reason that a third-party brand of flash drive may not work with the USB170 is that software (called "drivers") required by that brand may not be present in the USB170. MediCapture installs the most common drivers on the USB170 in order to allow a wide variety of USB flash drives to work with the device. However, despite our best efforts, we are not able to anticipate every new model of USB flash drive that will enter the market. So you may need to try another brand of flash drive with your USB170. Alternatively, instead of using third-party USB flash drives, you can use MediCapture brand flash drives; they are guaranteed to be compatible with the USB170.

CAUTION: Formatting a drive erases ALL files on the drive. Please format with caution and backup all files on the drive to your computer before formatting.

Q. I understand that "formatting" a drive can correct problems with the drive. How do I format a USB flash drive?

A. You can use the following procedure to format a USB flash drive on a Windows computer:

  1. Insert the USB flash drive in your computer.
  2. Back up all files on the drive to your computer.
  3. Go to "My Computer" (click on the Windows Start button, then click My Computer).
  4. Locate the flash drive (for example, "Removable Disk" or "MEDICAP-USB").
  5. Ensure this is the correct drive. Everything on the drive you format will be erased.
  6. RIGHT-click on the flash drive and select "Format..."
  7. The Format window will be displayed.
  8. Use the displayed defaults (FAT32 file system, NO Quick Format).
  9. Click the Start button. Read the displayed Warning, then Click OK.
  10. When the format is complete, click OK. Then click Close, and remove the drive.

NOTE: On Windows computers, the built-in utility for formatting drives (described above) will format any drive up to 32GB in FAT32. For larger drives, you will need to download a third-party formatting utility. One of the most widely used is SwissKnife by CompuApps Inc.

Q. My USB170 has a plastic cover over the USB connector on the front panel. How can I open this cover?

A. You can open this cover by lightly pressing down on the top of the cover to reveal the USB connector. The cover keeps the device sealed when not in use. Once the connector is revealed, you can insert the USB flash drive.

Q. Can I enter patient information during an imaging session?

A. Yes. Please refer to this document for important information: Entering Patient Information with the MediCap USB200 and USB170.

Also note the following:

To enter patient information you will need to plug a USB keyboard into one of the USB connectors on the back panel. The MediCap is compatible with USB keyboards from most manufacturers.

To turn on this feature, press the Menu button on the front panel to display the Main Menu. Then select "Setup" and select "Patient Information." If the Patient Information option is not in the Setup Menu, your unit may require a firmware upgrade. Please contact MediCapture Technical Support for information on how to install the upgrade.

After you turn on this feature, a Patient Information screen will be displayed at the start of each imaging session (each time you press the New Patient button or insert a flash drive). Use a USB keyboard plugged into the back panel to enter the information. To move to the next field in the screen, use the Tab key on the keyboard. If you need to go to a previous field, simply tab several times and the cursor will go to the top of the screen (or you can use Shift+Tab to back up).

The Patient Information for each imaging session is stored in a text file in the same folder as the images (for example, 1_Patient_Info_John_Doe.txt). The information is also shown in an image of the Patient Information screen (for example, 2_Patient_Info_John_Doe.jpg). In addition, if you are capturing images in the DICOM format (as selected in the Image Options menu), you can view the patient information in the DICOM header by using third-party DICOM viewer software.

Q. Can I record video and images to an external USB hard drive instead of to a USB flash drive?

A. Yes. Please refer to this document for important information: Using a Hard Drive with the MediCap USB170.

Also note the following:

The external hard drive must be formatted as "FAT32" not "NTFS".

Delete any pre-loaded software that comes on the drive because it may be incompatible with the MediCap. When checking the hard drive for pre-loaded software, ensure that you can see "hidden files" so you can delete them as well. For example, on a Windows PC, open a folder and select Tools > Folder Options > View tab > Show Hidden Files and Folders, then delete all the pre-loaded files on the drive.

In order to protect your recorded videos and images, it is important to frequently back them up by transferring them from the external hard drive to your computer or network.

Just as when using a flash drive, you can only review images in the current imaging session on the MediCap. To view images from previous sessions, move the images to your computer and view them there.

Q. Can I connect the MediCap USB170 to a network?

A. Yes, but making the connection requires knowledge of computer networks. The connection should only be made by a qualified member of your technical support staff (or outside consultant) who is familiar with networking procedures.

You can connect the USB170 to a network via a USB-to-Ethernet adapter that is available from MediCapture. Computer users on the network can then access the MediCap's USBdrive. They can "drag and drop" recorded images from the USB170's drive onto their computer's hard drive.

The following operating systems are supported for connecting to the USB170 on a network:

Windows XP Professional
Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Windows 7 Professional, Windows 7 Enterprise, Windows 7 Ultimate
Mac OS X Leopard (version 10.5)
For detailed networking instructions, please refer to these documents:

How to Connect the MediCap USB200 or USB170 to a Windows Computer
How to Connect the MediCap USB200 or USB170 to a Mac Computer

Mac users please note:

To connect a USB170 and a Mac computer, the USB170 must not be configured with a network password (i.e., the network password field in the USB170’s network configuration menu must be blank). This is due to limitations in the method the Mac OS uses for connecting to network attached storage (NAS) devices. Snow Leopard (Mac OS X v10.6) is not currently supported due to unstable code in the SMB networking protocol. Apple has acknowledged the SMB issues and has committed to fixing them in the next release of Snow Leopard (v10.6.4).


Troubleshooting

Symptom Actions (Click Links Below For More Information)
No video or scrambled video. Check PAL/NTSC setting.
Check cable connections (see User Guide).
USB flash drive does not work. Try a MediCapture brand drive.
Delete all preloaded files from the drive.
Format the drive.
Cannot insert USB drive in front panel. Open the USB connector cover.