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Technical
Support for MediCap USB100 & USB150
Two
Important Support Notes
Please read before proceeding
Important
Note #1: Do Not Remove Flash Drive While Light is Blinking
When you capture images using the MediCap USB100 or USB150, the images
are captured to internal memory within the box, NOT the
USB flash drive. After you are finished capturing images, press the green
"Save To USB Memory" button. This transfers the images from
internal memory to the flash drive. During the transfer process, the green
light under the "Save" button will blink. Do NOT unplug the
flash drive until the green light stops blinking, indicating that the
transfer process is complete.
If you remove
the flash drive before the transfer is complete, the contents of the drive
may become corrupted and you will then need to clean it up. Click
here for a description of how to clean up the flash drive. You
can tell that the flash drive needs to be cleaned up if error messages
are displayed on your monitor when you try to use the drive (for example,
"file is corrupted" or "cannot remove folder").
Important
Note #2: Use the Wizard to Move Images To Your Computer
When you transfer images from your USB100 or USB150 flash drive
to your computer, you MUST use the MediCapture Image Transfer Wizard
(do not drag and drop the images). This is because the images on the flash
drive are in a "raw" format (.YUV) that cannot be used by your
computer. The wizard not only transfers the images, it also converts them
to a format that can be used by your computer. To install the wizard,
insert the flash drive in your computer, browse to the flash drive, and
click on SETUP.EXE. After the wizard is installed, use it whenever
you want to transfer images from your flash drive to your computer (click
on the MediCapture Image Wizard icon on your desktop).
Click
here for a description of how to use the Image Transfer Wizard.
Tips
and Troubleshooting
Frequently
Asked Questions
Troubleshooting
Chart
Tips
for Managing Digital Images
Downloads
MediCapture
Image Transfer Wizard
Version 1.1.0.37
Drivers
for MediCapture USB Flash Drives
Only needed when using Windows 98
Documentation
(Requires
Adobe Reader)
MediCap
USB100 User Guide - English
MediCap
USB100 User Guide - French
MediCap
USB100 User Guide - German
MediCap
USB100 User Guide - Spanish
MediCap
USB100 User Guide - English, German, French, Spanish Combined
MediCap
USB150 User Guide - English
MediCap
USB150 User Guide - French
MediCap
USB150 User Guide - German
MediCap
USB150 User Guide - Spanish
MediCap
USB150 User Guide - English, German, French, Spanish Combined
MediCapture
Image Transfer Wizard Guide
MediCapture
Image Transfer Wizard "Read Me First"
How
To Clean Up Files on Your Flash Drive for USB100 and USB150 Users
Use this procedure if your computer is displaying error
messages when
you try to transfer images from your flash drive to your computer.
Technical
Support Contact Information
For
technical support, please contact MediCapture by phone or email.
Phone:
888-922-7887 (calling from within the US) or
503-445-6935
(calling from outside the US)
Email: support @ medicapture.com
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