MediCap USB300
Troubleshooting Chart

Symptoms
Actions (click links for more info)
No video or scrambled video

Check cable connections (see User Guide).
Image on external monitor is too small, too big, "stretched," or "squeezed" Adjust Output Resolution setting: Press Menu,
then go to Setup > Output Resolution.
Image on front panel monitor is "squeezed" Normal at some resolutions. Front panel
monitor is for navigation only. View video
on external monitor.
Front panel monitor is displaying "color bars" Normal at highest resolution. View video
on external monitor.
USB flash drive does not work.

Delete all preloaded files from the drive.
Format the drive.*
Try a MediCapture brand drive.
Cannot insert USB flash drive in front panel. Open the USB connector cover.
Videos will not play on computer. Install an add-on to Windows Media Player.

* CAUTION: Formatting a flash drive erases ALL files on the drive. Backup all files on the
   drive to your computer before formatting.