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FAQ

How To Play USB300 Videos on an Apple Computer

The MediCap USB300 saves video in the H.264/MPEG-4 format which is the medical industry's preferred HD format due its high image quality.

Most modern Apple computers that use Quicktime 7 (or above) can play H.264 videos. To check the configuration on your computer, use Quicktime or Quicktime Pro to play several videos recorded with the USB300. If the videos play, then your current configuration is OK. If the videos do not play, there are two possible solutions:


CHOICE 1) You can try upgrading or reinstalling Quicktime which is available from Apple at their online store.

OR

CHOICE 2) You can install VLC Player. This free player is an alternative to Quicktime and Quicktime Pro. It plays most video formats used on Apple computers, including H.264. VLC player is available here.

Note that VLC Player is released by an open source group which is not affiliated with MediCapture Inc. If you need support for VLC Player, please refer to the support page maintained by the VLC open source group.

You can install a free add-on that allows you to play your USB200 videos with Microsoft Windows Media Player. Click Here