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Two Important Support Notes
Please read before proceeding
Important Note #1: Do Not Remove the Flash Drive While the "Save Light" is Blinking
When you capture images using the MediCap USB100, the images are captured to internal memory within the box, NOT the USB flash drive. After you are finished capturing images, press the green "Save To USB Memory" button. This transfers the images from internal memory to the flash drive. During the transfer process, the green light under the "Save" button will blink. Do NOT unplug the flash drive until the green light stops blinking, indicating that the transfer process is complete.
If you remove the flash drive before the transfer is complete, the contents of the drive may become corrupted and you will then need to clean it up as described here. You can tell that the flash drive needs to be cleaned up if error messages are displayed on your monitor when you try to use the drive (for example, "file is corrupted" or "cannot remove folder").
Important Note #2: Use the Wizard to Move Images To Your Computer
When you transfer captured images from your flash drive to your computer, you MUST use the MediCapture Image Transfer Wizard (do not drag and drop the images). This is because the images on the flash drive are in a "raw" format (.YUV) that cannot be used by your computer. The wizard not only transfers the images, it also converts them to a format that can be used by your computer.
To install the Image Transfer Wizard, click here and then click the "Save File" button to download the installation file (setup.exe). Next, browse to the folder where you downloaded the setup.exe file and double-click on it. Then follow the installation instructions that are displayed.
After the wizard is installed, use it whenever you want to transfer images from your flash drive to your computer (click on the MediCapture Image Wizard icon on your desktop). For a description of how to use the wizard, see the Image Transfer Wizard User Guide.
Tips and Troubleshooting
Frequently Asked Questions
Downloads
MediCapture Image Transfer Wizard Installation File (setup.exe) - Version 1.1.0.37
User Guides (Requires Adobe Reader)
 MediCapture Image Transfer Wizard User Guide - English
MediCap USB100 User Guide - English
MediCap USB100 User Guide - French
MediCap USB100 User Guide - German
MediCap USB100 User Guide - Spanish
MediCap USB100 User Guide - English, German, French, Spanish Combined
Technical Support Contact Information
If you are unable to find a solution to your problem in these support pages, please contact MediCapture Technical Support by email or by phone.
Email: support @ medicapture.com
Phone: 888-922-7887 (calling from within US) or 503-445-6935 (calling from outside US)
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